Craft Pilot Warranty Policy
At Craft Pilot, we stand by the quality of our puzzle products and are committed to your
satisfaction. Our warranty policy is designed to ensure a smooth and fair process should any
issues arise.
30-Day Warranty for Defective Products
We warranty all Craft Pilot products against manufacturer defects for up to 30 days from the
date of purchase. To qualify for this warranty:
- Defective Items:
If your puzzle has a manufacturing defect, please email us at admin@craft-pilot.com within 30
days of your purchase. Provide a detailed description of the defect and include photographic
evidence if possible. - Unused Condition:
To process an exchange or refund, the item must be unused, in its original condition, and include
all original packaging. - Return Shipping:
Customers are responsible for return shipping fees unless the defect is a result of an error on our
part.
Non-Defective Items
For non-defective items, our return policy applies only if the product is in its original, unused
condition. Returns for such items must be initiated within 30 days of receiving the product.
- Products must include all original tags and packaging.
- Return shipping costs are the responsibility of the customer.
Proof of Purchase
All returns or exchanges must be accompanied by proof of purchase. If the purchase or delivery
of any Craft Pilot was through a distributor (including employers), then please contact your
distributor to initiate the any return.
Damaged Items
If your puzzle arrives damaged, we will gladly replace it free of charge. Please contact us at
admin@craft-pilot.com within 7 days of receiving the item, providing photos of the damage
and proof of purchase.
Processing Time
Refunds or exchanges will be processed once the returned item has been received and inspected.
Please expect 6-8 weeks for processing.
Contact Us
If you have any questions or concerns, please reach out to our customer service team at
admin@craft-pilot.com.
Thank you for choosing Craft Pilot. We look forward to providing you with hours of puzzling
enjoyment!